It was just an oil change, but I was in and out quickly, Everyone was really nice. I did walk around to look at the showroom cars, but no one asked if they could help. It would have been nice to talk about some of the different models.
Rensselaer Honda's Parts and Service team was able to get me an appointment immediately when my daughter's key broke unexpectedly,they laser cut and programmed two keys just before the Memorial Day Holiday Weekend. Everything was done pleasantly and professionally and I was on my way quickly.
Thanks to kathy minahan a hard working and caring employee,she took care of my on going transmission problem . She knows her product and deals with professional manner and returns calls as promised.She is a very good asset to your service department.
Best service department ever! They were able to service my vehicle on short notice and in a narrow time frame. The entire experience was pleasant and professional and the new facility is great! Thank you Al and Kathy. Janet H. Troy NY
Service department is excellent. Professional and reliant. There was some Difficulty with pick up of car. It was arranged to have car picked up at 10:20 but no one came until afternoon. No issue with service or ER son who came for the car.
I got there 30 minutes early, but they took me right away. The newly renovated waiting area is beautiful and quite comfy. The technician informed me that the work was completed, and I was on my way.
Went in for a few things and Honda called to inform me of issue and my options quickly and clearly. Work was done in a very reasonable time, and service department accommodated me with options for my late pick up.
I have been a customer of Rensselaer Honda for close to 30 years. Right from the start, the staff has always been professional, courteous and friendly. Whether I was purchasing a new car or having my vehicle serviced I've always had a positive and excellent experience. I will definitely remain a customer and recommend this dealership without any hesitation.
All personnel were friendly and efficient at their jobs. Great service and on time. New facilities were very accommodating and well kept. Will definitely return for future service.
Been doing business with this dealership for many years and we have always had good professional freindly service from all of the staff that works there .